Frequently Asked Questions
General Help & Support
Instruct Me is a marketplace that connects learner drivers with DVSA-approved driving instructors across the UK. Learners can search for instructors, book lessons, manage bookings, and track their progress through the platform.
No. Driving lessons are provided by independent driving instructors who use the Instruct Me platform. Instruct Me facilitates bookings, payments, communication, and lesson management.
You can contact our support team by emailing [email protected]. Our team will review your enquiry and respond as soon as possible. For formal legal or dispute-related matters, please contact [email protected]
Once a lesson request has been accepted, you can communicate with your instructor through the Instruct Me platform.
Calls made through the Instruct Me platform may be recorded or monitored for quality assurance, training, safeguarding, fraud prevention, and dispute resolution purposes.
No. Driving test outcomes depend on a learner's ability, preparation, and performance. Instruct Me cannot guarantee a pass on any theory or practical driving test.
Student FAQs
Choose an instructor, purchase lesson hours, and submit a lesson request through the platform. Once your instructor accepts the request, your lesson will be confirmed.
Yes. All instructors on Instruct Me must hold a valid DVSA instructor registration and meet our onboarding requirements.
Yes. You can browse instructor profiles, compare prices, view reviews, and select the instructor that best suits your needs.
Instructors have up to 72 hours to respond to lesson requests. If a request is not accepted within this time, it will automatically expire and any associated lesson credits will be returned to your account.
Yes. You can use any available lesson credits on your account to submit a lesson request to another instructor.
Once a lesson request has been accepted, you can communicate directly with your instructor using the in-app chat feature.
Yes. Lessons cancelled more than 48 hours before the scheduled start time can usually be cancelled without charge. Cancellations made within 48 hours may be chargeable in accordance with our Cancellation Policy.
Yes. Lessons can be rescheduled through the platform. Reschedule requests made within 48 hours of the lesson start time require instructor approval.
If an instructor cancels a confirmed lesson, any unused lesson hours associated with that booking will be returned to your account and can be used to arrange another lesson.
Credits remain on your Instruct Me account and can be used for future lessons. A refund returns money to your original payment method.
You may request that eligible funds are returned to your account balance for future bookings, or refunded to your original payment method. Refund requests to your original payment method must be submitted by emailing [email protected].
The Service Fee helps cover the costs of operating the platform, including payment processing, customer support, platform maintenance, fraud prevention, and other services provided by Instruct Me.
Service Fees are generally non-refundable once the associated services have been provided, unless otherwise required by law.
No. Refunds are normally returned to the original payment method used to make the purchase.
At the start of each lesson, your instructor will ask for your unique 4-digit lesson code, which can be found in your Instruct Me account. This code helps verify that the correct student is attending the lesson, allows the lesson to be completed through the platform, and helps trigger payment to the instructor for the completed lesson.
Your 4-digit lesson code can be found in your Instruct Me dashboard. Simply log in to your dashboard and click on your lesson booking to view the lesson details. Your 4-digit lesson code will be displayed there.
We'll also send your lesson code to you by email on the morning of your lesson, so you'll have it ready when you need it.
If you forget your lesson code, your instructor may still be able to complete the lesson through the platform. You can also use the in-app chat feature to communicate with your instructor if needed.
Learners purchase lesson hours through Instruct Me before lessons take place. These lesson hours remain on your account until they are used for completed lessons. Once a lesson has been successfully completed and verified through the platform using the 4-digit lesson code, the lesson hours associated with that lesson will be deducted from your balance.
If your instructor does not attend a confirmed lesson, please contact [email protected] as soon as possible. We will investigate the matter and take appropriate action where necessary.
If you fail to attend a confirmed lesson without sufficient notice, the lesson may be treated as a Student No-Show and may remain chargeable in accordance with our policies.
No. Lesson purchases and lesson credits are non-transferable and can only be used by the account holder.
Yes. Parents or guardians may assist with bookings, payments, and communications relating to the learner's account. Where a parent or guardian contacts Instruct Me on behalf of a learner, we may record their details on the account for support and verification purposes. However, lesson attendance, progress, and account activity remain linked to the learner driver's account.
Instructor FAQs
Only DVSA-approved driving instructors who meet our onboarding requirements can provide lessons through the platform.
Students can submit lesson requests directly through the platform based on your profile, availability, lesson pricing, and location.
You have up to 72 hours to accept or reject a lesson request before it expires automatically.
If you reject a lesson request, the associated lesson credits will automatically be returned to the student's account.
Once a lesson request has been accepted, you can communicate with students using the Instruct Me in-app chat feature. To help protect learners and instructors, all lesson-related communication should remain on the Instruct Me platform. This allows us to support safeguarding, investigate disputes where necessary, and provide a safer experience for all users, including learners who may be under the age of 18.
Yes. Lessons can be rescheduled through the platform in accordance with our policies.
Instructor cancellations are monitored and may impact your account standing. Repeated cancellations may result in account restrictions or further action in accordance with our policies.
At the start of a lesson, students are required to provide their unique 4-digit lesson code. This helps verify that the correct student is attending the lesson, allows the lesson to be completed through the platform, and helps trigger payment for the completed lesson.
When you log in to your dashboard, you'll see a pop-up prompting you to enter the student's 4-digit lesson code.
This action becomes available 10 minutes before the scheduled lesson start time. You can also enter the code from your Action Centre. Simply locate the relevant lesson and follow the prompt to submit the code.
If a student is unable to provide their lesson code, you may still be able to complete the lesson through the platform. If required, you can communicate with the student using the in-app chat feature.
Instructor payments are processed through Stripe using the payment details provided during onboarding. Students purchase lesson packages through Instruct Me, and instructors can view the total lesson package purchased by each student through their account.
Payment is released on a per-lesson basis once a lesson has been successfully completed and verified through the platform using the student's 4-digit lesson code, in accordance with the Instructor Terms and Conditions.
No. All lessons arranged through Instruct Me must be paid for through the platform. Instructors must not accept direct payments for lessons arranged through Instruct Me.
Where a Student No-Show is verified in accordance with our policies, the lesson may remain payable.
Verification checks help us comply with legal, payment processing, fraud prevention, safeguarding, and regulatory requirements.
Yes. If you are unavailable, fully booked, or going on holiday, you can pause your account at any time. While your account is paused, students will not be able to submit new lesson requests. You can reactivate your account whenever you are ready to accept bookings again.
Yes. In certain circumstances, Instruct Me may temporarily restrict or pause an account where there are compliance concerns, safeguarding issues, expired documentation, conduct concerns, repeated policy breaches, or other operational reasons.
You may be unable to accept new lesson requests until valid insurance documentation has been uploaded and approved.
You must maintain a valid DVSA instructor registration to continue providing lessons through Instruct Me.
You can contact our support team by emailing [email protected]. Our team will review your enquiry and respond as soon as possible. For formal legal or dispute-related matters, please contact [email protected]
Test Finder Pro FAQs
Test Finder Pro is a notification service that alerts learners when practical driving test appointments become available at their selected test centre.
No. Test Finder Pro provides availability alerts only. Learners remain responsible for booking their own practical driving test.
No. Driving test availability is controlled by the DVSA and cannot be guaranteed.
Test Finder Pro alerts are sent through the Instruct Me app using push notifications. To receive alerts, you must have the app installed and notifications enabled.
As a digital service, refund eligibility for Test Finder Pro is subject to the applicable terms and conditions and refund policy.
Once you’re purchased the product, your lessons and finished creating your account, our system searches for earlier test dates that match the Test centre closest to your pick up location. When a suitable slot becomes available, you’ll receive an alert so you can act quickly and book it.
Mondays are typically the best day for new practical test slots to be released, so we strongly encourage you to stay especially alert at the start of the week.
Act immediately. Test slots can be taken within minutes, so logging into the DVSA Portal and booking as soon as you receive a notification gives you the best chance of securing it.
Yes — it’s essential that you have notifications switched on for your Instruct Me App to ensure you don’t miss any opportunities.
Practical test cancellations can appear at any time and are often taken very quickly. Being alert and ready to act immediately significantly improves your chances of securing a test.