Frequently Asked Questions
Students
Create a free student account on our platform. After verifying your email, enter your preferences – car type, location, and lesson availability. You’ll be shown vetted instructors near you. Once you’ve chosen your instructor and time, you’ll confirm the booking and pay securely. Everything is then managed through your dashboard.
Yes, all bookings are paid at the time of confirmation. Payments are held securely by Instruct Me and only released to the instructor after the lesson has been completed and verified. This keeps things fair and traceable for everyone involved.
Yes, you can cancel a lesson through your Instruct Me dashboard:
- Cancellations are free if made at least 48 hours before the scheduled lesson time.
- If you cancel within 48 hours of the lesson, the session is considered non-refundable unless there are exceptional circumstances and the request is approved by our support team.
- If your cancellation isn't submitted via the platform or confirmed in time, the instructor may still be entitled to full payment.
All cancellations must go through the platform to remain valid and to be eligible for any refund or dispute resolution.
Yes, rescheduling is also done through your Instruct Me dashboard. :
- You can reschedule for free up to 48 hours before the lesson.
- If you attempt to reschedule less than 48 hours before, the session may be forfeited unless the instructor agrees to the new time.
- Your reschedule must be accepted and confirmed by the instructor before the original lesson start time otherwise, it’s considered a no show and may not be eligible for refund.
If your instructor cancels a confirmed lesson, you’ll get a notification and have three options:
- Reschedule at no cost with the same instructor
- Let the funds sit securely, only to be used for rebooking with the same instructor
- Request a full refund by contacting support Refunds are not automatic; they must be requested. We monitor instructor cancellations to ensure quality.
Before your lesson begins, you’ll be asked to provide your instructor with a one-time lesson code. This confirms your attendance and starts the official lesson timer. It helps keep track of lessons, ensures you’re only paying for attended sessions, and adds an extra layer of safety for both you and your instructor.
You can find your lesson code displayed in your dashboard when a lesson has been booked and confirmed. During your lessons, please share your code with your instructor to ensure you’re in the right hands.
Yes. Instructors on our platform are required to have valid public liability and instructional vehicle insurance. This only applies to lessons booked through Instruct Me. Off-platform lessons are not covered.
Use the “Help” tab in your dashboard or email [email protected] with your booking details and a description of the issue.
or anything urgent or unsafe, please call 999.
or anything urgent or unsafe, please call 999.
If you’re more than 15 minutes late without notice, your instructor can mark it as a no-show. That means:
- You won’t be eligible for a refund
- The instructor is paid for the missed time
Yes. You must have a valid UK provisional driving licence when booking and attending any lesson through our platform.
Refunds are processed for:
- Instructor cancellations where rescheduling isn’t possible
- Platform errors or payment issues
- Exceptional cases approved by our team
Instructors
We help you grow your student base with less admin. You get visibility in your area, automated payments, and an easy to manage calendar. You’re always in control of your pricing and availability.
We designed Instruct Me to be instructor first. That means:
- Faster payouts through Stripe Connect
- A reliable support team for disputes
- Tools to track lessons and student ratings
Instruct Me is currently free to use for all instructors during our early launch phase. This includes access to student bookings, Stripe payouts, platform tools, and support.
We’ll be introducing a small monthly fee after your first 6 months, but we’ll give you plenty of notice before anything changes. Early adopters will always receive the best value and exclusive perks.
Absolutely. You choose your working hours, lesson durations, and hourly rates directly from your dashboard. Students will only see your profile when your availability matches their preferences.
Yes. If a student fails to show up and you’ve waited at least 15 minutes, you can report the no-show through your dashboard within 24 hours. As long as it's verified and not under dispute, full payment will be processed and released to your account.
Your Instructor Fee will be released Two Working Days after your Lesson has been successfully completed, provided that you've complied with our Terms and there are no internal investigations or compliance checks in progress.
For your first payout only, funds will be released 7 calendar days after the Student's payment has been successfully processed—not the date of booking or the Lesson itself. This initial delay is required for account verification and fraud prevention.
If any payout date (including your first payout) falls on a weekend or an official bank holiday in England and Wales, your payout will be processed on the next available Working Day.
No. This breaks our terms and voids any insurance coverage provided through Instruct Me. Repeated violations may result in permanent suspension.
At the start of each lesson, your student will provide a one-time code to enter into your dashboard. This confirms that the student is present, starts the lesson timer, and activates the payment process. It also helps maintain accurate lesson tracking and adds an important safety measure for both parties.
General Help & Support
If you need help:
- Email: [email protected] — include your account details and screenshots if helpful.
- In-App Help Tab: Available on your dashboard.
Every dispute is reviewed manually.
- If an instructor doesn’t show up, students are eligible for a full refund.
- If a student doesn’t show, the instructor will still be paid as long as the report is made correctly.
Yes, students must hold a UK provisional licence and instructors must be DVSA-approved.