Instruct Me – Terms and Conditions for Learner Drivers

 
Effective Date: 29th July 2025

1. Preamble 

Instruct Me Limited, trading as Instruct Me, with registered company address 8 Exchange Quay, Manchester, M5 3EJ, operates a platform connecting learner drivers (“Students” or “Clients”) with DVSA-registered driving Instructors via www.instructme.co.uk and associated mobile apps (the “Platform”). 

Instruct Me Limited is a wholly owned subsidiary of CAPSIL Ltd (Company No. 16480772).

By accessing or using the Platform to search, book, pay for or manage driving lessons, you agree to be bound by these Terms and Conditions (“Terms”). If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this Agreement, in which case “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority or if you do not agree with this Agreement, then you are not authorised to use the Services.

2. 2. Definitions

• Student / Client / User: A learner driver who uses the Platform to find, book, pay and manage driving lessons with Instructors.

• Instructor: A DVSA-registered Approved Driving Instructor (ADI) or Potential Driving Instructor (PDI) who is duly licensed, certified, and qualified to provide professional instruction and guidance for individuals learning to operate motor vehicles and has successfully completed the Instruct Me onboarding process.

• DVSA: The Driver and Vehicle Standards Agency, a UK government agency responsible for setting and enforcing driving and vehicle standards, including the registration and regulation of driving instructors.

• Platform: The website (including www.instructme.co.uk) and mobile apps operated by Instruct Me to facilitate driving lesson bookings.

• Lesson: A scheduled driving instruction session booked through the Platform between a Student and an Instructor.

• We / Us / Our / Instruct Me: Instruct Me Limited, a wholly owned subsidiary of CAPSIL Limited (Company No.16480772), registered in England.

• User / You / Your: Refers to the individual user of the Platform, whether a Student or a representative of a legal entity, who accepts these Terms and Conditions and uses the services provided through the Platform.

• Terms: Refers to these Terms and Conditions governing your use of the Platform, including any updates, modifications, or supplemental agreements.

• Working Days: Monday to Friday, excluding Saturdays, Sundays, and official public holidays in England and Wales.

• UK GDPR: The General Data Protection Regulation specific to the United Kingdom, which governs the protection and processing of personal data.

• Force majeure Events: We shall not be held liable or considered in breach of our obligations under these Terms and Conditions due to any failure to perform or delay in performance caused by events beyond our reasonable control, referred to as 'Force Majeure Events.'

• Intellectual Property Rights: Legal rights associated with intellectual creations, including patents, copyrights, trademarks, trade secrets, and any other proprietary rights.

• Virus: Malicious software or code designed to disrupt, damage, or compromise the security of computer systems, including mobile devices.

• Platform Content:

All materials and content available through the Platform, including but not limited to text graphics, logos, images, videos, audio, documents, lesson plans, worksheets, reviews, curricula, branding elements, and any other intellectual property created by or on behalf of Us. 

• Service Fee: Fee charged by Us to Students or Instructors, separate from the cost of any course or session, for the use of the Platform’s infrastructure, tools, payment processing, support, or other administrative service. The Service fee will be disclosed prior to purchase or engagement and may be subjected to change. 

• As Is / As Available: Terms indicating that the services are provided without any warranties or guarantees, including about availability, fitness for purpose, or freedom from defects or errors. These terms mean the Platform may be subject to errors, downtime, or limitations beyond our control.

3. 3. Eligibility

3.1. General Requirements 
To use the Platform as a Student, you must:

• Be legally allowed to participate in driving instruction where any lessons take place

• Provide accurate and truthful personal information during registration and use of the Platform

3.2. Age and Licensing 
You confirm that you meet the minimum age requirements and hold any necessary learner permits or licenses required by local or national laws to take driving lessons.

3.3. Account Verification 
You agree to provide any documents or information requested by Instruct Me to verify your identity and eligibility to book and participate in lessons through the Platform.

3.4. Compliance with Laws 
You must comply with all local and national laws related to driving instruction and learner eligibility.

3.5. Conduct and Responsibility 
You acknowledge that you are responsible for attending lessons as booked and providing timely, accurate information about your learning status to your Instructor and the Platform.

4. 4. Access Rights, User Responsibilities, and Restrictions

4.1 Access Rights 
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable right to use the Platform during the term of this agreement solely for your own personal use in booking and taking lessons. This right does not include sublicensing, reselling or commercial use beyond your authorised activities.

4.2 User Responsibilities 
You shall not access, store, distribute, or transmit any material on the Platform that:

• (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive;

• (b) facilitates illegal activity;

• (c) depicts sexually explicit content;

• (d) promotes unlawful violence;

• (e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, or disability; or

• (f) is otherwise illegal or causes damage or injury to any person or property.

• (g) brings Instruct Me or its related companies into disrepute through offensive, misleading, or defamatory conduct on or related to the Platform 

4.3 User Restrictions 
You shall not:

• (a) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the Platform’s software or content except as expressly permitted;

• (b) attempt to decompile, reverse engineer, or reduce any part of the Platform to human-perceivable form;

• (c) use the Platform to build a competing product or service;

• (d) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or commercially exploit the Platform or make it available to any third party except as permitted;

• (e) assist others in obtaining unauthorised access to the Platform; or

• (f) introduce viruses or vulnerabilities into the Platform network.

4.4 Unauthorised Access 
You shall use all reasonable efforts to prevent unauthorised access to or use of the Platform and promptly notify Us if you become aware of any such unauthorised access or use.

5. 5. Using the Platform and Booking Lessons

5.1 Searching and Booking 
You may search for Instructors, view their profiles and availability, and book and pay for driving lessons through the Platform.

5.2 Payment 
All lesson bookings and payments must be made through the Platform’s secure payment system at the time of booking. The price displayed for lessons is the Instructor’s fee. A service charge by Us will be added at checkout and clearly itemised before you confirm your booking. Prices include applicable VAT where required.

5.3 Binding Agreement 
By accessing or using the Platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Platform. These Terms constitute a legally binding agreement between you and Instruct Me

5.4 Role of Instruct Me 
Instruct Me facilitates the provisions of service but does not employ or supervise Instructors. Instruct Me is not a party to any contract for driving instruction services between Students and Instructors. We do not supervise, direct, or control Instructors or guarantee any outcomes or qualifications. Your engagement with an Instructor is at your own risk.

5.5Lawful Use 
You agree to use the Platform only for lawful purposes and in compliance with these Terms.

6. Payment Services & Compliance (PSD3)

6.1Use of Third-Party Payment Provider

We use Stripe, Inc. as our primary payment infrastructure provider, and also offer alternative providers such as PayPal and Klarna to facilitate secure payment processing. By using our platform, you agree to Stripe’s Services Agreement and Privacy Policy. You agree to the terms and privacy policies of any third-party provider you choose at checkout and acknowledge our compliance with the Payment Services Directive 3 (PSD3) and related regulations.

6.2 Alternative Payment Providers: PayPal and Klarna

6.2.1.In addition to card payments processed via Stripe, Instruct Me offers payment options through trusted third-party providers such as PayPal and Klarna.

6.2.2. Use of these services is subject to the respective terms and conditions of PayPal and Klarna, which you will be required to accept during checkout.

6.2.3. Instruct Me does not store or process your financial details when using these providers. Any disputes or payment issues arising from these third-party platforms should be directed to the provider directly, although we will support students where possible.

6.2.4. Instruct Me reserves the right to add or remove supported payment providers at any time and without prior notice.

6.3Role of Instruct Me

Instruct Me acts as a commercial agent, facilitating the booking and delivery of services between Students and driving Instructors. While Stripe provides technical infrastructure, we are the party that holds and manages your funds until lessons are completed. We are not a licensed payment institution or bank, but we comply with applicable financial and consumer regulations, including PSD3. You acknowledge and accept that Instruct Me is not liable for any errors, delays, service interruptions, losses, or other issues arising from the use of Stripe’s services or infrastructure. Any disputes or problems with Stripe services remain between the user and Stripe, and we do not accept responsibility for their resolution.

6.4Payment Authorisation

You authorise Instruct Me to charge your selected payment method for services booked on the platform. Certain payments may require Strong Customer Authentication (SCA) in accordance with PSD3.

6.5 Pricing & Admin Fees

All fees, including service charges, admin fees, and processing costs (e.g. rescheduling fees), will be clearly displayed prior to booking confirmation. By using the platform, you accept all applicable charges.

6.5.1 Service Fees

The service fee charged at the time of booking is non-refundable once any lesson has commenced or after the first hour of instruction has been delivered, whichever comes first.

If a Student decides to switch Instructors after a lesson has been completed, the original service fee will not be refunded. A new service fee will be applied when booking lessons with a new Instructor. This fee reflects administrative and platform costs and is charged per Instructor-Student relationship.

6.6Identity Verification

To comply with PSD3, anti-money laundering (AML), and know your customer (KYC) requirements, we may request valid identification and supporting documents. Failure to provide accurate or complete information may result in delays, restricted access, or account suspension.

6.7Dispute Resolution

If you have a dispute regarding payments, bookings, or lesson delivery, please contact us first. Disputes related to payment methods may also be subject to Stripe’s resolution process. We aim to resolve issues promptly and in compliance with applicable regulations.

6.8Payment Handling for Scheduled and Unscheduled Lessons

6.8.1 Lesson Payments

When you pay for one or more lessons, the payment is collected immediately by Instruct Me. However:

• For scheduled lessons, funds are held securely and only released to the Instructor after the lesson is completed.

• For unscheduled lessons, funds are held as a lesson balance for future use or returned to original form of payment. 

6.8.2 Lesson Balance

Your lesson balance refers to the portion of paid funds that has not yet been allocated to a scheduled lesson. This balance:

• Can only be used to book driving lessons through our platform.

• Is not interest-bearing, transferable, or redeemable for general-purpose use.

• Remains available to you unless used or refunded in accordance with our terms.

6.8.3 Instructor Payouts

We release payment to Instructors only after:

• The lesson has been completed which is usually the next working day.

6.8.4 Refunds & Cancellations

Refunds and cancellations are governed by Section 7 of these Terms. Late cancellations or no-shows will result in the forfeiture of lesson fees, as detailed in our platform policy. Administrative fees may apply. 

6.8.5 Identity & Compliance

We may request identity verification before processing refunds, high-value bookings, or account withdrawals. This ensures compliance with financial, fraud-prevention, and consumer protection regulations.

6.9 Data & Record Keeping

We collect and retain payment and transaction data for regulatory and operational reasons, including audit trails, financial reporting, and dispute resolution in compliance with PSD3 and applicable privacy laws. See our [Privacy Policy] for full details.

7. 7. Cancellation and Refunds

7.1 Cancellation by Student 

You may cancel any scheduled Lesson via the Platform without penalty if you provide at least forty-eight (48) hours’ notice prior to the scheduled start time. 
If you cancel with less than forty-eight (48) hours’ notice, you will not be entitled to a refund unless you raise a support ticket via the Help Centre and Instruct Me determines that exceptional circumstances apply. 
Refunds for approved cancellations are issued to the original payment method only. Platform credits are not issued for cancellations.

7.2 Rescheduling by Student 

You may reschedule a Lesson through the Platform with a minimum of forty-eight (48) hours’ notice. The Instructor must confirm the reschedule request for the new time to be accepted. 
If the Instructor does not confirm the new lesson time before the originally scheduled start time, you will forfeit the lesson fee and the Instructor will be paid for the originally scheduled lesson.

7.3 Instructor No-Show or Delay 

If your Instructor fails to appear or is more than fifteen (15) minutes late without prior notice, you are entitled to: 

• A full refund; 

• A reschedule at no extra cost; or

• A replacement Instructor. 

To be eligible for a resolution, the incident must be reported through the Platform within twenty-four (24) hours of the scheduled lesson time. If you and your Instructor both input the lesson confirmation code, the lesson will be marked as completed and cannot be reversed. If no code is entered, the system will automatically mark the lesson as completed twenty-four (24) hours after the scheduled start time unless a dispute is raised. 

7.4 Refunds & Processing 

Refunds take five (5) to ten (10) business days to return to your original payment method. 
Refunds may be requested for the following reasons:

• A change of mind prior to first use;

• Issues with an Instructor's conduct or professionalism;

• A decision to not continue a block booking after the first lesson.

 
All refund decisions made by Instruct Me are final and binding.

7.5 Service Fee Refund Policy

The service fee is non-refundable once any lesson has begun or after the first hour has been completed. If a Student changes Instructors after starting lessons, a new service fee will apply to the new booking.

7.6 Service Credits

If you cancel a lesson on time (more than 48 hours in advance), the amount will be returned to your account as a credit usable only with the same instructor. Credits cannot be transferred to other Instructors or cashed out. 

8. 8. Student Responsibilities

Students agree to:

8.1 Provide accurate and current information when registering and maintain the accuracy of such information 

8.2 Use the Platform in a respectful and lawful manner 

8.3 Respect the intellectual property rights of Providers and other users 

8.4 Not engage in harassment, abusive behaviour, or discrimination in any interaction on the platform 

8.5 Follow the instructions and guidelines given by Providers or facilitators during any session or course 

8.6 Notify Us of any inappropriate conduct or breach of these terms 

8.7 Ensure all payments for services are completed according to payment terms 

8.8 Attend lessons punctually and notify the Instructor in advance of any delays.

8.9 Follow the Instructor’s guidance and safety instructions during lessons.

8.10 Ensure you have valid provisional driving permission or license for the lesson

8.11 Maintain respectful and professional communication with Instructors.

8.12 Not attempt to circumvent the Platform by soliciting Instructors outside the system

9. 9. Professional Standards & Conduct

Instruct Me is committed to maintaining a positive, respectful, and safe environment for all users. As a Student/User of the Platform, you agree to uphold the following standards:

9.1 Expectation of Professionalism 
You are expected to act with honesty, respect, and courtesy in all interactions on the Platform. Maintaining professionalism helps ensure a positive experience for everyone. Failure to adhere to these standards may result in account restrictions or removal from the Platform.

9.2 Prohibited Behaviour 
Any form of inappropriate or unethical behaviour will not be tolerated. This includes but is not limited to the following. Users agree to: 

1. Conduct all sessions and interactions with integrity, professionalism, and respect;
2. Maintain clear, respectful, and professional boundaries with Instructors at all times, including refraining from any personal, romantic, financial, or otherwise non-instructional relationships that may compromise the safety, neutrality, or professionalism of the driving lesson experience;
3. Refrain from discriminatory, abusive, or otherwise inappropriate language or conduct;
4. Deliver service that align with the agreed scope, timelines, and ethical standards of their profession;
5. Where a Student becomes involved in a dispute, or where a complaint or concern arises that may be affected by a pre-existing relationship with an Instructor (including but not limited to familial, romantic, or financial connections), the Student agrees to promptly disclose such information to Instruct Me. This is to enable a fair, impartial, and safe resolution process.

9.3 Scope of Professional Conduct 
Your professional conduct includes, but is not limited to:

9.3.1 Communication with Instructors 
You are expected to communicate respectfully and clearly with your Instructors, honour lesson times, provide timely notice of cancellations, and address any concerns in a courteous manner.

9.3.2 Communication with Third Parties

You must conduct yourself in a respectful, non-disruptive, and courteous manner when interacting with any partners, affiliates, or third parties associated with the Platform, including but not limited to support staff, examiners, and customer service personnel.

9.3.3 Communication with Instruct Me Team 
All interactions with the Instruct Me support team should be respectful and constructive, whether you are seeking help, providing feedback, or making inquiries.

9.4 Consequences of Inappropriate Conduct

Breaches of these professional standards may lead to suspension or termination of your account at the sole discretion of Instruct Me. Serious violations may also be reported to relevant authorities where applicable.

10. 10. Accuracy of User Information and Limitation of Liability

10.1 User Responsibility 
As a Student or user of the Platform, you are responsible for ensuring that all information you provide such as your personal details, contact information, and any other content is accurate, complete, and up to date. It is important that the information you submit is truthful and reflects your current situation and eligibility to use the Platform’s services.

10.2 Verification of Accuracy 
The Platform relies on the information you provide to deliver its services effectively. You acknowledge that the accuracy and completeness of your information are essential to the proper functioning of the Platform. Any inaccuracies or omissions may affect the quality of services available to you and others.

10.3 No Liability for User-Supplied Information 
Instruct Me shall not be held liable for any inaccuracies, errors, or consequences resulting from the information you provide. You agree that the Platform does not verify the accuracy of your data and strongly encourages you to review and update your information regularly.

10.4 Exceptions to Liability 
Nothing in this agreement excludes the liability of Instruct Me, to the fullest extent in law for: 
a. Death or personal injury caused by Instruct Me’s negligence; or 
b. Fraud or fraudulent misrepresentation.

10.5 Limitation of Liability 
Instruct Me shall not be liable, whether in tort (including negligence), contract, or otherwise, for any: 
a. Loss of profits 
b. Loss of business 
c. Depletion of goodwill 
d. Similar losses 
e. Loss or corruption of data or information 
f. Pure economic loss

1. Or any other forms of consequential loss

While we facilitate lesson bookings, Instruct Me does not assume liability for any personal injury, property damage, or losses arising from lessons.

Instruct Me’s total aggregate liability for any claims arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by you to Instruct Me in the three months preceding the event giving rise to the liability. Instruct Me shall not be liable for indirect, incidental, punitive, or consequential damages.

11. 11. Reviews and Feedback

You may submit reviews and ratings for Instructors after lessons.Reviews must be truthful, respectful, and comply with our content guidelines. We reserve the right to remove, edit, or reject any reviews or feedback at our sole discretion. 

12. 12. Force Majeure Events

12.1 Limitation of Liability Due to Force Majeure 
Instruct Me shall not be liable or deemed in breach of these Terms and Conditions for any failure or delay in performing its obligations caused by events beyond its reasonable control ('Force Majeure Events'). Such events include, but are not limited to:

1. Strikes, lock-outs, or other industrial disputes;
   b. Civil commotion, riots, invasions, terrorist attacks, wars, or government action;
   c. Natural disasters such as fires, explosions, storms, floods, earthquakes, epidemics (including pandemics), or other catastrophic events; 
   d. Inability to use transport or telecommunications systems; or actions, laws, regulations, or restrictions imposed by governmental authorities.

In the event of a Force Majeure Event, Instruct Me may suspend or delay the performance of its obligations for the duration of the event and a reasonable recovery period without liability.

13. 13. Disputes & Support

13.1 Raising a Dispute 
You must notify Instruct Me Support of any issues related to a lesson (e.g., no-shows, misunderstandings, safety concerns) within 24 hours of the scheduled lesson time. 

To raise a dispute, You should provide to Us the following information:

• Booking reference

• Lesson date/time

• A detailed description of the issue, and any steps already taken to resolve it

13.2 Dispute Handling 
Instruct Me may:

• Contact both parties for clarification

• Offer mediation or resolution options

• Provide refunds, credits, or rescheduling, at our sole discretion

• Take disciplinary action, including warnings, suspensions, or account termination, for breaches of Terms

We do not guarantee resolution of all disputes and disclaim liability for outcomes. 

14. 14. Payment Processing

We use third-party payment providers including Stripe. By using the Platform, you agree to the terms and policies of those providers that are displayed at the time of payment. Instruct Me is not liable for any payment errors, failures, data breaches, unauthorised charges, or losses caused by third-party providers such as Stripe. All payment-related issues should also be raised with the respective payment provider. However, we encourage users to report any irregularities to us so we may assist where possible.

15. 15. Service Interruptions

15.1. Downtime 
The Platform provider strives for uninterrupted service but may expereience downtime due to maintenance or unforeseen technical issues. Users acknowledge and accept that Instruct Me is not liable for any losses, damages, inconveniences, or disruptions resulting from such service interruptions.

15.2. Third-Party Downtime 
Instruct Me is not responsible for any service interruptions caused by third-party providers or external factors beyond our direct control.

15.3. Platform Compatibility and System Updates 
Instruct Me is committed to maintaining the compatibility and functionality of the Platform. Users are encouraged to keep their web browsers and devices up to date to ensure optimal performance and security. Instruct Me is not liable for issues cause by user failure to update their systems

16. 16. Intellectual Property

You retain the rights to any content you provide through the Platform (such as profile information or feedback), but you grant Us a perpetual, royalty-free, worldwide licence to use, and display, and distribute such content to operate on the Platform.

All other content on the Platform, including but not limited to the website design, software, and materials, is owned or licensed by Instruct Me.

17. 17. Data Sharing Within Our Group - CAPSIL LIMITED

• INSTRUCT ME LIMITED is a wholly owned subsidiary, connecting learner drivers with driving Instructors.

• STAR GENIE LTD trading as PASSMEFAST is a wholly owned subsidiary, providing driving courses to learner drivers. 

• ADI NETWORK LIMITED is a wholly owned subsidiary, connecting learner drivers with driving Instructors.

To operate effectively and improve our services and other legitimate business reasons, we may share your personal data (including but not limited to your name, contact info, qualifications, job preferences, and availability) with other group companies. This helps us:

• Match Instructors with Students more effectively.

• Coordinate lesson bookings and communication.

• Ensure accurate payment and scheduling.

• Improve service performance and compliance.

We may also share your data with future companies or brands that become part of our group, provided they operate in a way that aligns with the purposes described above and comply with applicable data protection laws.

Although each company in our group is a separate data controller, we operate under a unified approach to data protection and confidentiality.

By registering with INSTRUCT ME LIMITED, you acknowledge that your information may be shared with other companies within the CAPSIL LIMITED group where necessary for the provision of services, in accordance with our [Privacy Policy].

18. 18. Data Security

18.1. User Responsibility for Data Security 
While the Platform provider implements reasonable and industry-standard security measures to protect user data, users are responsible for maintaining the security of their account credentials and devices. Instruct Me implements reasonable security measures but is not liable for breaches resulting from your negligence. 

18.2. Unauthorized Access and Data Breaches 
Instruct Me cannot be held liable for unauthorised access or data breaches resulting from user negligence, such as sharing login details or failing to secure a device. Users are encouraged to follow best practices, such as regularly updating passwords and using device security features.

18.3. Reporting Data Incidents 
In the event that personal data is lost or stolen, users must notify Instruct Me without undue delay and provide sufficient details to support any required reporting under applicable Data Protection Laws. Users must also cooperate fully with Instruct Me during any investigation or remediation process.

18.4. Permitted Use of Personal Data 
You must only use personal data provided by Instruct Me for the specific purpose it was provided; namely, to arrange and deliver driving tuition.

18.5. Prohibited Use of Personal Data 
You must not use personal data provided by Instruct Me for any other purpose, such as selling the data to third parties or using it to market unrelated services.

18.6 Data Protection and Roles of the Parties

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act2018:

• Instruct Me is an independent Data Controller in respect of the personal data it collects and processes to operate and manage the online marketplace, including facilitating connections between learners and Approved Driving Instructors (ADIs)/Potential Driving Instructors (PDIs).

• Each ADI and PDI using the platform is also an independent Data Controller in respect of the personal data they receive and process from learners. ADIs and PDIs determine their own purposes and means of processing, such as scheduling lessons, managing communications, and maintaining training records.

There is no joint controllership or processor relationship between Instruct Me and any ADI or PDI. Each party is individually responsible for complying with its own obligations under applicable data protection laws.

18.7. Location of Data Processing 
User data is primarily processed within the United Kingdom and the European Union, in accordance with their data protection laws. If any processing occurs outside these jurisdictions, it is covered by appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, and technical protections.

18.8. Continuous Vigilance 
Users are encouraged to remain alert and proactive in protecting their own data. We recommend reviewing the Instruct Me [Privacy Policy] periodically to stay informed about current data practices.

19. 19. Termination

You may deactivate your account at any time.We reserve the right to suspend or terminate accounts if:

• Frequently cancel or miss lessons without proper notice,

• Engage in behaviour that breaches these Terms or disrupts the community,

• Violate any of our policies or agreements.

Or, when acting reasonably, we deem, entirely at our discretion, that it is not in our best interests for you to hold an active account on the Platform.

Any outstanding obligations or booked lessons must be fulfilled or properly cancelled prior to account closure. 

20. 20. Indemnification

Users agree to indemnify, defend, and hold harmless Instruct Me, its affiliates, suppliers, and employees from all claims, damages, losses, liabilities, cost, and expenses arising from your use of the Platform or violation of these Terms.

21. 21. Insurance, Off-Platform Lessons & Platform Protection

Instruct Me verifies that Instructors hold valid insurance suitable for paid driving instruction at the time of onboarding. However, Instruct Me does not continuously monitor whether an Instructor’s insurance remains active, valid, or legally compliant after verification.

Students acknowledge that Instruct Me shall not be held liable for any injury, loss, or damage arising from a Lesson if an Instructor’s insurance is later cancelled, expired, or otherwise invalidated. The Instructor remains solely responsible for maintaining all legal and safety obligations, including up-to-date insurance coverage.

Students also understand that Instruct Me’s protections and oversight apply only to Lessons booked and paid for through the Platform. Any Lessons, interactions, or financial arrangements made outside the Platform are undertaken entirely at the Student’s own risk and are not monitored, supported, or protected by Instruct Me in any way.

22. 22. Disclaimer of Warranties
    To the fullest extent permitted by law, the Platform and its services are provided “as is” and “as available,” without warranties of any kind, either express or implied. We make no warranties, guarantees, or representations regarding the availability, quality, suitability, or outcomes of lessons provided by Instructors. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infring

23. 23. No Circumvention
    You agree not to solicit, contact, or engage with any Instructor you connected with through the Platform outside of the Platform for purposes of arranging driving lessons or similar services. Any attempt to circumvent the Platform may result in account suspension and possible legal action.

23. 23. Monitoring and Enforcement
    We reserve the right to monitor activity on the Platform to ensure compliance with these Terms. We may remove, suspend, or restrict access to any content or user account for any reason, including conduct we determine to be abusive, deceptive, or harmful. 

24. 24. Independent Contractor Status
    All Instructors on the Platform are independent contractors and not employees, agents, or representatives of Instruct Me. We do not control or supervise Instructors. By using the Platform, you acknowledge that Instruct Me is not liable for any acts, omissions, or representations made by Instructors.

For further details, please see our Privacy Policy and Refund Policy.