Instruct Me - Terms and Conditions for Driving Instructors

Effective Date: 22nd December 2025

1. Preamble

Instruct Me Limited, trading as “Instruct Me”, is a private limited company registered in England and Wales with company number 16480772 and registered address at 8 Exchange Quay, Manchester, M5 3EJ. Instruct Me operates a proprietary online platform accessible via www.instructme.co.uk and associated mobile applications on iOS and Android (together, the “Platform”) designed to connect registered driving instructors with individuals seeking professional driving instruction.

Instruct Me is a wholly owned subsidiary of CAPSIL Ltd. (Company No. 15109414).

These Terms are entered into between you and Instruct Me.

By registering an Instructor account, listing your services, accepting bookings, or otherwise using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, including all policies, notices, and supplemental terms referenced herein. If you do not agree with these Terms or do not have the authority to bind the organisation you represent, you must not access or use the Platform.

You further acknowledge and agree that:

(a). Instruct Me is not a driving school and does not provide driving instruction services;
(b). You are operating as an independent business entity and not as an employee, agent, or representative of Instruct Me;
(c). Instruct Me provides only a facilitative role in connecting you with prospective Clients and processing payments on your behalf as a commercial agent.

2. Definitions

Instructor: A DVSA-registered Approved Driving Instructor (ADI) or Potential Driving Instructor (PDI) who is duly licensed, certified, and qualified to provide professional instruction and guidance for individuals learning to operate motor vehicles and has successfully completed the Instruct Me onboarding process.
Student / Client: A learner driver who uses the Platform to find, book, pay and manage driving lessons with Instructors.
DVSA: The Driver and Vehicle Standards Agency, a UK government agency responsible for setting and enforcing driving and vehicle standards, including the registration and regulation of driving instructors.
Platform: The website (including www.instructme.co.uk) and mobile apps operated by Instruct Me to facilitate driving lesson bookings.
Lesson: A scheduled driving instruction session booked through the Platform between a Student and an Instructor.
We / Us / Our/ Instruct Me : Instruct Me Limited, a company incorporated in England and Wales (company number 16480772), which is a wholly owned subsidiary of CAPSIL Limited (company number 15109414).
User / You / Your: Refers to the individual user of the Platform, whether an instructor or a representative of a legal entity, who accepts these Terms and Conditions and uses the services provided through the Platform.
Terms: Refers to these Terms and Conditions governing your use of the Platform, including any updates, modifications, or supplemental agreements.
Working Days: Monday to Friday, excluding Saturdays, Sundays, and official public holidays in England and Wales.
UK GDPR: The General Data Protection Regulation specific to the United Kingdom, which governs the protection and processing of personal data.
Force majeure Events: We shall not be held liable or considered in breach of our obligations under these Terms and Conditions due to any failure to perform or delay in performance caused by events beyond our reasonable control, referred to as "Force Majeure Events."
Intellectual Property Rights: Legal rights associated with intellectual creations, including patents, copyrights, trademarks, trade secrets, and any other proprietary rights.
Virus: Malicious software or code designed to disrupt, damage, or compromise the security of computer systems, including mobile devices.
Platform Content: All materials and content available through the Platform, including but not limited to text graphics, logos, images, videos, audio, documents, lesson plans, worksheets, reviews, curricula, branding elements, and any other intellectual property created by or on behalf of us.
Service Fee: Fee charged by us to Students or Instructors, separate from the cost of any course or session, for the use of the Platform’s infrastructure, tools, payment processing, support, or other administrative service. The Service fee will be disclosed prior to purchase or engagement and may be subjected to change at any time.
As Is / As Available: Terms indicating that the services are provided without any warranties or guarantees, including about availability, fitness for purpose, or freedom from defects or errors. These terms mean the Platform may be subject to errors, downtime, or limitations beyond our control.

3. Eligibility to Join

3.1. Qualifications and Documentation

To become and remain an Instructor on the Platform, you warrant that you meet the following requirements:

3.1.1. Qualifications

You warrant that you are either a DVSA registered ADI or a PDI and that your qualifications are in date at the point of using the Platform.

3.1.2. DVSA Standing

You warrant that you are not currently under suspension by the DVSA.

3.1.3. Instructor Badge Verification

You agree to promptly provide photographic or scanned proof of your current DVSA instructor badge and commit to updating this documentation upon renewal via upload to the Platform in good time ahead of expiry. In circumstances where the governing body are delayed in issuing a renewed badge, official email documentation confirming renewal has been accepted and you are able to teach for reward or payment is acceptable in the meantime.

3.1.4. Insurance Coverage

You affirm that both you and your vehicle possess the necessary insurance coverage required for instructing learner drivers. You can provide proof of insurance upon request as required.

3.1.5. Document Suitability

You acknowledge that any documents you upload must meet suitability standards; be clear, legible, and relevant. It's important to note that all uploaded documents will undergo administrative review by Instruct Me before they are accepted for use.

3.1.6. Vehicle Suitability

You affirm your legal responsibility that you maintain a roadworthy, insured vehicle suitable for driving instruction.

3.1.7. Platform onboarding

You agree to be subject to and pass our onboarding and any required background checks to be listed on the Platform.

3.1.8 Further

You agree to comply with all local and national regulations relating to driving instruction.

3.1.9. Bio and Public Profile Restrictions

You agree not to include your full legal name, contact information, or references to any external driving school, business, or affiliation in your public-facing instructor bio. Instruct Me is a neutral platform, and all communications and branding must remain within platform guidelines. Breaches may result in profile edits, content removal, or account suspension.

4. Using the Platform

4.1 Access Rights

Subject to the User complying with the restrictions set out in the other terms and conditions of this agreement, We hereby grant the User a non-exclusive, non-transferable right, without the right to grant sublicenses, to use the Platform during the term of this agreement solely for the User's internal business operations and intended use. Once approved you agree to:

List your current services, current pricing and current availability.
Receive booking requests directly from learners.
Promptly accept or decline lesson bookings as suits your schedule.
Keep up-to-date and manage your availability and session information via the Platform.

4.2 User Responsibilities

The User shall not access, store, distribute, or transmit any Viruses, or any material during the course of its use of the Platform that:

(a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive;

(b) facilitates illegal activity;

(c) depicts sexually explicit images;

(d) promotes unlawful violence;

(e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or

(f) is otherwise illegal or causes damage or injury to any person or property.

4.3 User Restrictions

The User shall not:

(a) except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under this agreement:

(i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means; or

(ii) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or

(b) access all or any part of the Services in order to build a product or service that competes with the Services; or

(c) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party except the Authorized Users; or

(d) attempt to obtain, or assist third parties in obtaining, access to the Services, other than as provided under this clause 3; or

(e) introduce or permit the introduction of any Virus or Vulnerability into the Platform’s network and information systems.

4.4 Unauthorised Access

The User shall use all reasonable efforts to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify Instruct Me.

5. Booking, Payment & Fees

5.1 Platform Use and Payment Requirements All bookings and financial transactions relating to Clients introduced to you through the Platform must be conducted exclusively via the Platform. You agree not to solicit, accept, or process payments from any Instruct Me-referred Client outside the Platform.
5.2 Off-Platform Sanctions We reserve the right to suspend or permanently remove your account and withhold earnings in cases where off-platform dealings are suspected or confirmed. Engaging in such activity constitutes a material breach of these Terms.
5.3 Instructor Earnings and Payout Entitlement You acknowledge and agree that you become entitled to payment only once a Lesson has been completed and marked as completed in accordance with the Platform.
A booking being made, a Lesson being scheduled, or a Student purchasing a lesson package does not create any entitlement to payment.
Instruct Me retains sole discretion to determine whether a Lesson is deemed completed and marked as completed in accordance with the Platform.
5.4 VAT Compliance If you are VAT-registered, you are responsible for ensuring your listed prices are VAT-inclusive and that you comply with all HMRC obligations. Instruct Me does not accept any liability for your tax reporting or misclassification of VAT obligations.

6. Payment Services & Regulatory Compliance

6.1 Use of Stripe and Third-Party Providers

We use Stripe, Inc. and its affiliates ("Stripe") to process and manage payments made through the Platform. By using the Platform, you agree to Stripe’s Services Agreement and Privacy Policy.

6.2 Role of Instruct Me

Instruct Me acts as your commercial agent for the limited purpose of receiving payments from Clients and releasing funds to you. We are not a financial institution or authorised payment provider. You acknowledge that Stripe operates as a third-party service and, to the fullest extent permitted by applicable law, we accept no liability for service outages, security breaches, fraud, loss of funds, unauthorised access, or any disruption caused by Stripe.

6.3 Client Payments and Holding of Funds Lesson payments are collected in advance and may be held by Instruct Me until the relevant Lesson is completed and any applicable dispute, refund window, or compliance check has passed.

You acknowledge that funds may be held for extended periods, including for long lesson packages, delayed lesson completion, fraud prevention, regulatory compliance, or payment risk management.

6.4 Data Retention and Regulatory Compliance

We retain payment, identity, and transaction records as required by the Payment Services Directive (PSD3), UK financial law, and HMRC requirements. This includes audit trails for disputes and financial reporting.

7. Your Responsibilities as an Instructor

Instructors agree to act in a professional manner.

You agree to:

(a). Deliver Lessons punctually, courteously, and in accordance with the DVSA Code of Conduct;
(b). Maintain an accurate schedule on the Platform;
(c). Always maintain your instructional vehicle in a roadworthy and insured condition;
(d). Communicate with Clients via the Platform and not through unauthorised channels;
(e). Respond professionally to disputes or complaints raised by Clients;
(f). Notify Instruct Me of any incident, accident, or issue related to your services within 24 hours;
(g). Follow Instruct Me’s support and resolution procedures in good faith.

You further agree not to:

(h). Circumvent or attempt to bypass the Platform for your own gain;
(i). Engage in any conduct that may damage Instruct Me’s reputation, service quality, or community trust.

8. Cancellation & Refunds

8.1 Cancellation by Instructor Instructors must cancel any scheduled Lesson using the Platform with a minimum of forty-eight (48) hours’ notice. Cancellations made with less than forty-eight (48) hours’ notice may result in:

A reduction in the Instructor’s search ranking visibility;
Temporary suspension from the Platform;
Permanent removal from the Platform in cases of repeated violations.

All cancellations are monitored to ensure platform reliability. Instructors will not receive payment for Lessons cancelled with less than forty-eight (48) hours’ notice, as determined by Instruct Me in accordance with these Terms.

8.2 Student No-Show

Where a Student fails to attend a scheduled Lesson at the agreed date and time without having cancelled or rescheduled the Lesson in accordance with the Platform rules, such failure shall constitute a “Student No-Show".

In the event of a Student No-Show, you shall be entitled to receive payment in full for the scheduled Lesson, provided that you were present, available, and ready to deliver the Lesson at the scheduled time and location.

Lessons are not automatically deemed completed. Where a Student No-Show occurs, you must notify Instruct Me via the Platform or through the designated support channel within twenty-four (24) hours of the scheduled Lesson start time.

Instruct Me may require supporting information to verify the Student No-Show, including but not limited to attendance confirmations, timing data, geolocation information (where available), or correspondence records.

Where no notification is received within the required timeframe, or where Instruct Me is unable to reasonably verify the Student No-Show based on the information provided, Instruct Me reserves the right to determine the Lesson status in its sole discretion, including deeming the Lesson incomplete, cancelled, or refundable.

For the avoidance of doubt, where a Student No-Show is confirmed in accordance with this clause, the Student shall not be entitled to a refund, and you shall remain entitled to payment for the scheduled Lesson in accordance with these Terms.

8.3 Rescheduling by Instructor

Where you seek to reschedule a Lesson, you must do so via the Platform and in accordance with the applicable Platform rules. You are responsible for providing reasonable notice to the Student and proposing an alternative time for the Lesson.

Where you request to reschedule a Lesson with less than forty-eight (48) hours’ notice prior to the scheduled start time, Instruct Me reserves the right to determine the appropriate outcome, including whether the Lesson is deemed cancelled, forfeited, rescheduled, or refundable to the Student.

Where a Lesson is cancelled or rescheduled by you, entitlement to payment shall not arise automatically and shall be determined solely by Instruct Me, having regard to the timing of the reschedule or cancellation, the reason provided, your prior conduct on the Platform, and the applicable Student Terms & Conditions.

Repeated late rescheduling or cancellations by you may result in further action by Instruct Me, including reduced visibility on the Platform, temporary suspension, or termination of your account.

8.4 Refunds, Disputes & Lesson Status Determination

Lessons are not automatically marked as completed, cancelled, or refundable. Lesson status is determined following the scheduled Lesson time and may depend on confirmation, reporting, or dispute resolution processes carried out through the Platform.

Any dispute, query, or claim relating to a Lesson, including allegations of a Student No-Show, Instructor No-Show, late arrival, or failure to deliver a Lesson as scheduled, must be submitted to Instruct Me via the Platform or designated support channel within twenty-four (24) hours of the scheduled Lesson start time.

Instruct Me may request and review supporting information from either party, including Platform data, attendance confirmations, communications exchanged via the Platform, timing records, or any other information Instruct Me reasonably considers relevant.

Instruct Me retains sole discretion to determine whether a Lesson is deemed completed, cancelled, forfeited, refundable, or payable for the purposes of payments, refunds, and credits.

Determinations made by Instruct Me under this Section are final and binding, subject only to any statutory rights that may apply.

9. Professional Standards & Conduct

9.1 Obligation of Professionalism

You agree to always conduct yourself with the highest standards of professional behaviour when using or interacting with the Platform, with Clients, or with representatives of Instruct Me. Your conduct must reflect positively on the professional nature of driving instruction and must not, in any way, compromise the safety, dignity, o experience of Clients or the reputation of Instruct Me.

9.2 Client Interaction

You must treat all Clients with respect, courtesy, and professionalism. You shall not engage in behaviour that could reasonably be considered harassing, abusive, discriminatory, inappropriate, or intimidating. All communication with Clients must be conducted through the Platform unless explicitly authorised by Instruct Me.

9.3 Behavioural Standards and Misconduct

9.3.1 You shall not use profanity, offensive, or discriminatory language in any communication, whether written or verbal, on or off the Platform, in connection with your services.

9.3.2 You shall not make unsolicited remarks, comments, or inquiries of a personal nature toward Clients, including but not limited to comments about appearance, gender, race, religion, or personal matters.

9.3.3 You shall not share or request private contact details from Clients or attempt to move conversations, bookings, or payment processes off the Platform.

9.3.4 You shall not provide false or misleading information about your credentials, availability, lesson duration, pricing, or any other aspect of your services.

9.3.5 You shall not pressure Clients into leaving favourable reviews or retaliate in any form if a review is perceived as negative.

9.3.6 You shall not cancel Lessons habitually or without reasonable cause, especially where such conduct disrupts the Client's learning schedule.

9.4 Interactions with Instruct Me Personnel

9.4.1 All communications with Instruct Me representatives, including customer support and account management, must be civil, cooperative, and respectful. Aggressive, hostile, or repeated disruptive communication will not be tolerated.

9.4.2 You are required to respond in a timely and truthful manner to any inquiries initiated by Instruct Me, particularly those relating to Client complaints, platform usage, or compliance matters.

9.5 Escalation and Reporting

9.5.1 Instruct Me reserves the right to escalate and report any serious or repeated misconduct, including but not limited to abusive conduct, fraud, safety breaches, or other material violations, to the DVSA or other relevant regulatory authorities.

9.5.2 We may also initiate internal investigations, during which time your access to the Platform may be suspended without notice or liability to you.

9.6 Consequences of Misconduct Depending on the nature and severity of the violation, consequences may include, but are not limited to:

9.6.1 Issuance of written warnings;

9.6.2 Reduction of visibility in search results;

9.6.3 Temporary suspension of your access to the Platform;

9.6.4 Permanent termination of your Instructor account;

9.6.5 Referral to external authorities or governing bodies;

9.6.6 Withholding of outstanding payments in the event of fraud or gross misconduct pending further investigation.

10. Reviews & Feedback

10.1 Platform Review Mechanism Following the completion of a Lesson, Clients may be invited to leave a review or rating of their experience. These reviews may include written feedback, a numerical rating, and other relevant details.

10.2 Instructor Acknowledgement You acknowledge and agree that:

10.2.1 Instruct Me does not monitor or control Client reviews before publication, although we reserve the right to remove reviews that violate our Community Guidelines or applicable laws.

10.2.2 Reviews may be publicly displayed on the Platform and may directly impact your visibility and standing in search results.

10.2.3 You may not solicit, demand, or offer inducements in exchange for positive reviews, nor may you attempt to suppress, retaliate against, or otherwise interfere with a Client’s right to leave a review.

10.2.4 You must not post reviews of your own services or instruct others to post reviews on your behalf.

10.3 Platform Discretion to Remove Reviews Instruct Me reserves the right, but not the obligation, to edit or remove any review which, in its sole discretion:

10.3.1 Contains unlawful, defamatory, or offensive language;

10.3.2 Discloses private or sensitive personal information;

10.3.3 Is suspected to be fraudulent, irrelevant, or posted in bad faith;

10.3.4 Appears to violate our Terms or Community Guidelines.

10.4 Review Disputes If you believe a review is unjustified, false, or malicious, you may submit a formal dispute to Instruct Me within 7 calendar days of the review being published. You must include specific grounds, relevant documentation, and a timeline of events. Instruct Me shall review the dispute in good faith but is under no obligation to remove or alter the review unless it breaches applicable policies or legal standards.

Instruct Me facilitates the upload or transmission of licence documentation solely as a technical intermediary and does not verify, validate, approve, or guarantee such documentation. Responsibility for compliance with legal driving eligibility requirements rests solely with you.

11. Disputes & Support

11.1 Instructor Dispute Rights If you encounter a dispute involving a Client, whether due to no-shows, safety concerns, miscommunication, or any other issue, you must notify Instruct Me Support in writing within twenty-four (24) hours of the Lesson's scheduled time.

11.2 Required Details In your report, you must provide:

11.2.1 The booking reference and Instructor account ID;

11.2.2 The full date, time, and location of the Lesson;

11.2.3 A detailed explanation of the issue, including all relevant correspondence, Client conduct, or technical failures.

11.3 Resolution Procedure

Once received, Instruct Me will review the information and may, in its sole discretion:

11.3.1 Contact you and/or the Client for clarification;

11.3.2 Offer informal mediation to assist both parties in reaching a resolution;

11.3.3 Issue refunds, credits, or partial rescheduling options if warranted;

11.3.4 Impose warnings, suspensions, or account limitations if any party is found to have violated these Terms.

11.4 Finality of Determination

You acknowledge and accept that Instruct Me’s decision on any dispute will be final and binding, except where otherwise required by law. Instruct Me does not guarantee recovery of fees or satisfaction from any outcome and shall not be liable for any damages arising from the dispute resolution process.

11.5 No Obligation to Resolve

While Instruct Me may voluntarily assist in dispute resolution, it is under no obligation to intervene or reach a definitive outcome unless required to do so by law or regulation.

12. Insurance and Safety

12.1 Instructor’s Insurance Obligations

You represent and warrant that, at all times while using the Platform, you hold and maintain all licences, approvals, authorisations, qualifications, and registrations required by law to provide driving instruction services, including but not limited to a valid Approved Driving Instructor (ADI) registration or any legally required trainee or supervisory status.

You further represent and warrant that you hold and maintain valid, appropriate, and sufficient insurance coverage for the provision of driving instruction services, including motor insurance permitting tuition, public liability insurance, and any other insurance required by law or reasonably required for your activities.

You are solely responsible for ensuring ongoing compliance with all applicable laws, regulations, codes of practice, and regulatory requirements relating to driving instruction, road safety, safeguarding, consumer protection, and professional conduct.

Instruct Me does not verify, validate, approve, or monitor your licences, insurance policies, or legal compliance, and you acknowledge that any checks facilitated through the Platform are provided solely as a technical or administrative convenience.

You must immediately notify Instruct Me if any licence, registration, approval, or insurance is suspended, revoked, expires, or otherwise becomes invalid. Failure to do so may result in immediate suspension or termination of your account.

12.2 Vehicle Compliance

You must ensure your instruction vehicle is roadworthy, fully insured, taxed, MOT-certified (if applicable), and compliant with all applicable safety standards.

12.3 Client Safety Priority

You are solely responsible for ensuring the safety of your Clients throughout the Lesson, including vehicle condition, road conduct, and hazard awareness. You assume full legal responsibility for any injury, damage, or incident that occurs during instruction.

12.4 Platform’s Limitation of Liability

Instruct Me does not provide driving instruction, is not a driving school, and assumes no liability whatsoever for:

12.4.1 Injury, death, or damage to persons or property during or arising from any Lesson;

12.4.2 Breach of insurance terms or failures by the Instructor; 12.4.3 Non- compliance with DVSA, health, or road safety regulations.

12.5 Cap on Liability

To the fullest extent permitted by law, Instruct Me’s aggregate liability in connection with any single Lesson or related claim shall be limited to the lesser of: (a) the amount paid by the Client for that Lesson; or (b) £100.

12.6 Off-Platform Lessons and Post-Verification Coverage

Instruct Me verifies the existence of Instructor insurance coverage at the point of onboarding and may request documentation during periodic reviews. However, Instruct Me does not and cannot continuously monitor or guarantee that insurance remains active, sufficient, or compliant following verification.

Instructors acknowledge that they are solely responsible for maintaining uninterrupted insurance coverage. If an Instructor cancels, lapses, or materially alters their insurance after verification, Instruct Me shall bear no liability for any resulting claims, losses or damages.

Furthermore, any Lessons arranged, conducted, or paid for outside of the Instruct Me Platform, regardless of whether the Client was first introduced via Instruct Me, are strictly outside the scope of the Platform's policies, protections, insurance verifications, and support. Instructors assume full legal and financial responsibility for any such off-platform arrangements and Instruct Me shall not be held liable under any circumstances.

13. Accuracy of Information and Limitation of Liability

13.1 Accuracy and Honesty of Submitted Information

As an Instructor, you warrant that all information submitted to the Platform, including your name, contact information, qualifications, badge number, pricing, availability, and vehicle details, is accurate, current, and complete. You agree to update your information promptly if it becomes outdated or incorrect. You further affirm that you will not misrepresent your credentials, experience, availability, insurance coverage, or any other material detail relevant to Clients or Instruct Me.

13.2 Instruct Me’s Reliance on Submitted Information

You acknowledge that Instruct Me relies on the information you provide to operate the Platform and facilitate transactions. Any misrepresentation, omission, or inaccuracy in your information may impair our ability to provide services to you and to other Users. Instruct Me shall not be liable for any claims, losses, or damages arising from your failure to maintain truthful, accurate, and updated information.

13.3 Platform Provided "As Is" and "As Available"

The Platform and its services are provided strictly on an “as is” and “as available” basis, without warranties of any kind, either express or implied. Instruct Me does not guarantee that the Platform will be uninterrupted, timely, secure, or error-free. All use of the Platform is at your sole risk, and Instruct Me disclaims all warranties, including without limitation those of merchantability, fitness for a particular purpose, or non-infringement.

13.4 Exclusion of Liability To the maximum extent permitted under applicable law, Instruct Me shall not be liable for any:

13.4.1 Loss of profits, anticipated savings, revenue, business, opportunity, or goodwill;

13.4.2 Business interruption or downtime;

13.4.3 Loss or corruption of data or platform content;

13.4.4 Errors, delays, or defects in third-party payment services, including but not limited to Stripe;

13.4.5 Indirect, incidental, special, or consequential damages of any kind;

13.4.6 Claims by Clients based on your conduct, service quality, or vehicle suitability.

13.5 Stripe and Payment Infrastructure Disclaimer

All payments processed through the Platform are subject to the terms and conditions of our third-party payment provider, Stripe, Inc. Instruct Me is not a financial institution and does not control Stripe’s operations. You acknowledge and agree that:

13.5.1 Stripe is solely responsible for managing and executing the actual transaction process;

13.5.2 Instruct Me shall not be liable for any errors, delays, withheld funds, account limitations, or chargebacks arising from Stripe’s systems or compliance procedures;

13.5.3 You are bound by any agreement or account terms you enter into with Stripe as part of your use of the Platform.

13.6 Exceptions to Liability Limitation Nothing in these Terms shall exclude or limit our liability for:

13.6.1 Death or personal injury caused by our negligence;

13.6.2 Fraud or fraudulent misrepresentation;

13.6.3 Any liability which cannot be lawfully excluded or limited under applicable law.

14. Force Majeure Events

14.1 Definition and Scope of Force Majeure

A Force Majeure Event means any circumstance beyond the reasonable control of Instruct Me, whether foreseeable or not, which prevents or delays the performance of our obligations under these Terms. Such events include but are not limited to:

14.1.1 Acts of God including but not limited to floods, storms, earthquakes, fires, pandemics, and epidemics;

14.1.2 War, armed conflict, civil unrest, terrorist acts, or military operations;

14.1.3 Industrial disputes, strikes, lockouts, or shortages of labour or materials;

14.1.4 Failure or delay of utility services, internet connectivity, telecommunications, or third-party systems;

14.1.5 Changes in law, governmental regulation, acts of authorities, or compliance with any court orders.

14.2 Consequences of Force Majeure In the event of a Force Majeure Event:

14.2.1 Instruct Me shall not be considered in breach of these Terms or liable for any failure or delay in performance of any obligation;

14.2.2 The time for performance of affected obligations shall be extended for the duration of the Force Majeure Event;

14.2.3 We shall make reasonable efforts to mitigate the effects of such an event and to resume performance as soon as reasonably practicable;

14.2.4 You shall not be entitled to any refund, damages, or other compensation arising out of the Platform’s limited or suspended operations during such events.

14.3 Instructor Obligations Unaffected

You acknowledge that your obligations under these Terms shall remain in effect unless explicitly excused by Instruct Me in writing. Should you be personally affected by a Force Majeure Event that prevents fulfilment of a scheduled Lesson or other duties, you are required to notify Instruct Me in writing immediately, detailing the nature of the event and its expected duration.

14.4 Termination Due to Extended Force Majeure

If a Force Majeure Event continues for a period exceeding thirty (30) consecutive days and substantially frustrates the purpose of this agreement, Instruct Me reserves the right to terminate your access to the Platform without liability, and any obligations due to you may be deemed discharged, subject to applicable law.

15. Independent Contractor Status

15.1 Instructor Acknowledgement You acknowledge that your relationship with Instruct Me is that of an independent contractor. Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, worker, or fiduciary relationship between you and Instruct Me.

15.2 No Authority to Bind You shall not hold yourself out as having the authority to bind or represent Instruct Me in any capacity. You shall not incur any obligations or make representations on behalf of Instruct Me unless expressly authorised in writing.

15.3 Responsibility for Tax and Legal Compliance You are solely responsible for all taxes, levies, social contributions, and other legal obligations relating to your earnings as an Instructor, including but not limited to self-assessment with HMRC, VAT filings if applicable, and the maintenance of any business licences or insurance policies required by law. Instruct Me does not operate payroll, withhold taxes, or make statutory deductions on your behalf and does not provide tax advice.

15.4 No Benefits or Entitlements

You understand and agree that you are not entitled to any employment or worker benefits from Instruct Me, including holiday pay, sick leave, pension contributions, insurance cover, minimum wage entitlements, or redundancy payments. You irrevocably waive any claim to such benefits now or in the future, to the fullest extent permitted by law.

15.5 Independence of Operations

You are solely responsible for determining how, when, and whether you conduct Lessons, subject to compliance with applicable law and these Terms. You control your own schedule, choice of Students, use of teaching materials, and methods of instruction, provided they meet DVSA standards and legal requirements. Nothing in these Terms obliges Instruct Me to offer you any minimum volume of work, nor obliges you to accept any booking request.

15.6 Platform Oversight and Policy Compliance While you maintain operational independence, you agree to adhere to all applicable laws, regulations, and the policies and procedures of Instruct Me when using the Platform. Platform rules, quality standards, and enforcement mechanisms are intended to ensure marketplace integrity and regulatory compliance only and do not constitute direction or control over the manner in which you perform Lessons. Instruct Me reserves the right to enforce its Terms through warnings, account suspensions, or termination if you fail to meet these obligations.

16. Payment Processing

16.1 Use of Payment Infrastructure All financial transactions processed through the Platform are handled via a third-party payment provider (Stripe, Inc.). You acknowledge and agree that Instruct Me is not a licensed payment institution and does not hold or manage client funds directly. Your use of the Platform’s payment system is subject to Stripe’s applicable terms and policies.

16.2 No Responsibility for Third-Party Processing Errors Instruct Me shall not be liable for any technical errors, delays, failed transfers, chargebacks, account holds, or losses arising from your use of Stripe’s services. You accept that Stripe’s systems operate independently of Instruct Me and may be subject to separate compliance and fraud protection procedures.

16.3 Instructor Account Setup and Verification To receive payments through the Platform, you must establish and maintain a valid account with Stripe and complete all necessary identity verification procedures. Failure to comply with Stripe’s onboarding or compliance requirements may result in the withholding or delay of payments, for which Instruct Me bears no responsibility.

16.4 Service Fees and Net Payouts Instruct Me charges a Service Fee, disclosed prior to engagement, which may be subject to change at our sole discretion. Net payouts to Instructors shall reflect the Lesson Fee minus the applicable Service Fee and any other deductions or adjustments.

16.5 Transfers, Payout Timing, and Platform Discretion Once a Lesson is completed, Instruct Me may initiate a transfer of the corresponding lesson amount to your connected Stripe account.

You acknowledge and agree that payout timing is not guaranteed and is subject to Platform processing cycles, Stripe requirements, compliance reviews, and risk controls.

Any payout timing displayed within the Platform, Stripe dashboards, or related interfaces is indicative only and does not constitute a contractual commitment.

16.6 Deductions, Offsets, and Negative Balances

Instruct Me may deduct, withhold, or offset amounts from payments otherwise payable to you, including but not limited to refunds, chargebacks, disputes, payment processing fees, service fees, or amounts paid in error.

Where deductions exceed available earnings, Instruct Me may offset such amounts against future payouts or require repayment.

You acknowledge that chargebacks or disputes may result in a negative balance on your Stripe connected account and that such balances may be recovered from future earnings.

16.7 Record Keeping and Tax Reporting You are solely responsible for maintaining accurate financial records, filing tax returns, and complying with all HMRC reporting obligations. Instruct Me may provide transaction summaries or statements for your convenience but assumes no responsibility for your tax compliance.

17. Third-Party Services

17.1 Integration with External Services The Platform may incorporate or link to third-party services, websites, APIs, or tools. Your access to and use of these third-party services is entirely at your own risk and governed by their respective terms and privacy policies. Instruct Me disclaims all responsibility for the content, availability, accuracy, or operation of such third-party platforms.

17.2 Third-Party Liability Disclaimer Instruct Me shall not be held liable for any direct or indirect loss, damage, or harm arising from the use or reliance on third-party services, including but not limited to payment processors, communication platforms, mapping tools, or scheduling utilities.

17.3 Instructor Responsibility for External Interactions Where you engage directly with third-party services (including registering accounts, submitting data, or making representations), you do so as an independent user. Instruct Me shall not be responsible for any agreements, liabilities, or disputes arising between you and such third parties.

17.4 Future Changes and Terminations Instruct Me reserves the right to modify, add, or discontinue third-party integrations at any time without notice. You acknowledge that continued access to certain services may be contingent on continued third-party availability and consent to any resulting changes in Platform functionality.

18. Intellectual Property

18.1 Ownership of Platform Content All content, features, and functionality provided through the Instruct Me Platform, including but not limited to software, text, graphics, logos, icons, images, audio, video, interfaces, and the arrangement thereof, are the exclusive property of Instruct Me or its licensors, and are protected by UK and international intellectual property laws, including copyright, trademark, and database rights. You acknowledge that no rights or licenses are granted to you in relation to the Platform, except as expressly stated in these Terms.

18.2 Instructor-Generated Content You retain ownership of original content you create and upload to the Platform, including service descriptions, instructional materials, availability schedules, and profile information. However, by uploading or posting any such content, you grant Instruct Me a worldwide, non-exclusive, royalty-free, irrevocable, sublicensable, and transferable licence to use, reproduce, distribute, display, modify, adapt, and publicly perform such content for the purpose of operating, promoting, and improving the Platform.

18.3 Restrictions on Use You shall not, under any circumstances, copy, modify, distribute, sell, or lease any part of our Platform or its content, nor may you reverse engineer or attempt to extract the source code of our software, unless laws prohibit those restrictions or you have our written permission.

18.4 Use of Instruct Me Marks “Instruct Me” and any other names, logos, or slogans that appear on the Platform are trademarks of Instruct Me or its affiliates. You may not use these marks without our prior written consent. All goodwill arising from any unauthorised use of these marks shall accrue exclusively to Instruct Me.

18.5 Reporting Infringement If you believe that any content on the Platform violates your intellectual property rights, you must notify us in writing immediately and provide sufficient detail to support your claim. We will investigate the matter in accordance with our legal obligations and remove infringing content where appropriate.

18.6 Platform Derivatives and Feedback In the event that you provide Instruct Me with any feedback, suggestions, or ideas for improvement, you agree that we shall have a perpetual, irrevocable, royalty-free right to use and incorporate such feedback without obligation to you.

18.7 Termination of Licence Upon termination of your account or access to the Platform, your licence to use the content and materials provided by Instruct Me shall immediately cease, and you must promptly delete or return all copies. Instruct Me reserves the right to retain and continue using Instructor-generated content for legitimate operational purposes unless otherwise agreed in writing.

18.8 Enforcement and Remedies Instruct Me reserves the right to take all appropriate legal action, including injunctive relief, to prevent any unauthorised use or infringement of its intellectual property. You agree to fully indemnify Instruct Me against any claims, costs, losses, or damages arising from your breach of this clause.

19. Data Sharing Within Our Group - CAPSIL LIMITED

19.1 Corporate Structure and Group Entities Instruct Me Limited is a wholly owned subsidiary of CAPSIL LIMITED. As part of a wider group of companies focused on driving education and learner support services, data may be shared internally across our group entities, which include but are not limited to:

STAR GENIE LTD trading as PassMeFast;
ADI NETWORK LIMITED;
Any other present or future subsidiaries or affiliates under the control of CAPSIL LIMITED.

19.2 Purpose of Data Sharing We may share personal data, including but not limited to your name, contact information, DVSA status, qualifications, lesson availability, ratings, and payment details, with other entities within our group. Such sharing is limited to legitimate business purposes, including:

19.2.1 Facilitating lesson bookings, coordination, and communication; 19.2.2 Enhancing user matching and scheduling efficiency; 19.2.3 Processing payments and resolving disputes; 19.2.4 Improving Platform performance and service offerings; 19.2.5 Ensuring regulatory compliance and business continuity.

19.3 Lawful Basis and Data Protection Standards All data sharing activities shall be conducted in full compliance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018. Each group company shall act as an independent data controller and is individually responsible for its own data processing activities.

19.4 User Acknowledgment By registering with INSTRUCT ME LIMITED, you acknowledge that your information may be shared with other companies within the CAPSIL LIMITED group where necessary for the provision of services, in accordance with our [Privacy Policy].

19.5 Safeguards and Security We maintain a unified approach to privacy and data protection across all our group entities, including the implementation of security measures, contractual obligations, and regular audits to ensure data is safeguarded from unauthorised access, misuse, or disclosure.

19.6 Future Changes to Group Structure Should new companies or brands join the CAPSIL LIMITED group in the future, we reserve the right to extend data sharing to such entities, provided that their operations align with the purposes outlined in this clause and they adhere to equivalent data protection standards.

19.7 No Third-Party Commercial Use Your data will not be sold, leased, or otherwise shared with third parties outside the CAPSIL LIMITED group for commercial gain without your explicit consent, unless required by law or necessary for the fulfilment of our contractual obligations.

20. Data Security

20.1 User Responsibilities in Safeguarding Data You are solely responsible for maintaining the confidentiality of your login credentials, including username, password, and any multi-factor authentication details used to access the Platform. You agree not to share your account access details with third parties and to take reasonable steps to secure any device or system through which the Platform is accessed.

20.2 Platform Safeguards Instruct Me employs industry-standard technical and organisational measures to secure data stored and transmitted through the Platform, including encryption, access controls, and periodic security reviews. While we take reasonable precautions to protect data integrity and confidentiality, we do not guarantee absolute security and disclaim liability for unauthorised access arising from third-party breaches, user negligence, or events beyond our control.

20.3 Data Breaches and Notification In the event of a suspected or actual data breach involving personal data that you control, you are required to notify Instruct Me in writing without undue delay. You must provide sufficient detail to support legal compliance with applicable breach notification laws, and you agree to fully cooperate with any investigation or remedial action undertaken by Instruct Me.

20.4 Permissible Use of Personal Data As an independent data controller, you are solely responsible for ensuring that any personal data obtained through the Platform is processed in full compliance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. You may use such data only for purposes directly connected to the provision of driving instruction services, including scheduling lessons, verifying learner identity, coordinating logistics, and providing lesson-related communications.

You may not use personal data for any off-platform marketing, resale, solicitation, or other unrelated purposes, unless you have a lawful basis under UK data protection law and have obtained the learner’s explicit, informed consent where required. Any such use must not bypass or undermine the purpose, functionality, or integrity of the Platform, and must not be used to solicit or redirect learners away from Instruct Me.

20.5 Prohibited Use of Personal Data You are strictly prohibited from using any personal data obtained through the Platform for commercial, marketing, resale, or third-party purposes. You may not harvest, store, or transmit personal data for reasons unrelated to lesson delivery, nor may you disclose or sell such information under any circumstances.

20.6 Independent Data Controller Obligations You acknowledge and agree that you act as an independent data controller under UK GDPR for any personal data you collect or process through the Platform. As such, you remain individually responsible for ensuring that all use of learner data complies with applicable laws and is consistent with the purposes outlined in Clause 20.4

20.7 Instruct Me as Data Controller Instruct Me acts as an independent data controller for any personal data collected and processed via the Platform, including user registration details, payment data, and session analytics. There is no joint controllership or processor relationship between Instruct Me and any Instructor using the Platform.

20.8 Cross-Border Transfers and Hosting User data may be stored or processed outside of the United Kingdom or the European Economic Area (EEA) where permitted by law and subject to adequate safeguards, including Standard Contractual Clauses or other legally recognised transfer mechanisms.

20.9 Retention and Deletion Data processed via the Platform shall be retained only as long as necessary for legal, operational, or regulatory purposes. You may request that your data be deleted upon termination of your account, subject to any statutory or contractual retention obligations that apply.

20.10 Ongoing Responsibility You remain responsible for ensuring that all data obtained through the Platform is handled in accordance with applicable data protection laws. You agree to keep yourself informed about evolving legal obligations and to take steps to ensure your data processing activities remain compliant.

20.11 Off-Platform Contact and Poaching Instructors are strictly prohibited from using any personal data obtained through the Platform to solicit, communicate with, or conduct business with Students outside of the Instruct Me Platform, unless the Student has explicitly requested such contact and has provided document consent. Any attempt to divert Students away from the Platform or to transact outside the Platform constitutes a material breach of these Terms and may result in immediate account termination and legal action.

21. Service Interruptions

21.1 Planned Maintenance and Platform Downtime Instruct Me may, from time to time, conduct scheduled maintenance or updates to the Platform. You acknowledge and accept that such maintenance may result in temporary interruptions or unavailability of the services provided via the Platform. Instruct Me shall use reasonable efforts to provide advance notice of any such maintenance and to minimise disruption. However, we do not guarantee uninterrupted access to the Platform and shall not be liable for any inconvenience, loss, or damages resulting from such downtime.

21.2 Unforeseen Technical Failures You acknowledge that the availability of the Platform may be affected by unplanned outages, server failures, third-party hosting interruptions, or network malfunctions that are outside our reasonable control. Instruct Me disclaims any and all liability for interruptions in service resulting from such failures and is not responsible for restoring access within a specific timeframe.

21.3 Third-Party Dependencies The performance of the Platform may rely on third-party systems, such as cloud storage, payment gateways, mapping services, or communication tools. Instruct Me shall not be liable for any disruptions or errors caused by outages or limitations in these external services, including but not limited to those of Stripe or other vendors. You acknowledge that any failure, delay, or deficiency in third-party tools is not the responsibility of Instruct Me.

21.4 Compatibility Requirements It is your responsibility to ensure that your devices, operating systems, browsers, and internet connections are compatible with the current version of the Platform. Instruct Me does not guarantee that the Platform will function on outdated or unsupported systems. You are advised to use the most recent versions of software to ensure optimal functionality.

21.5 Updates and Modifications Instruct Me reserves the right to update, enhance, or modify the Platform at any time, including the addition or removal of features or services. We shall not be liable for any loss of functionality or inconvenience resulting from such updates, and we make no commitment to maintain backward compatibility with previous versions of the Platform. For the avoidance of doubt, no such update or modification shall materially reduce any payment entitlement that has already accrued to you under these Terms.

21.6 Limitation of Liability for Interruptions To the fullest extent permitted by law, Instruct Me shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from service interruptions, delays, or failures of any kind. This includes, without limitation, lost income, disrupted lessons, reputational harm, or lost opportunities.

22. Termination

22.1 Voluntary Termination by Instructor You may terminate your use of the Platform at any time by submitting a formal account deactivation request via your profile settings or by notifying Instruct Me in writing. Termination shall not relieve you of any outstanding obligations, including upcoming scheduled lessons or pending payouts, unless otherwise agreed in writing with Instruct Me.

22.2 Termination by Instruct Me Instruct Me reserves the right to suspend or permanently terminate your access to the Platform, in whole or in part, with or without notice, in the following circumstances:

22.2.1 If you breach any provision of these Terms; 22.2.2 If we determine that your continued use poses a reputational, operational, legal, or safety risk to Clients, other Instructors, or the general public; 22.2.3 If you engage in any conduct that undermines the integrity, performance, or lawful operation of the Platform; 22.2.4 If repeated cancellations, no-shows, or misconduct are reported by Clients; 22.2.5 If required by law, regulation, court order, or governmental request.

22.3 Effect of Termination Upon termination of your account, all rights granted under these Terms shall cease immediately. You shall promptly cease use of the Platform and delete any copies of Platform content. Any content you provided, such as reviews, availability schedules, and booking history, may be retained for audit, dispute resolution, or legal purposes.

22.4 No Right to Reinstatement If your account is terminated by Instruct Me due to a breach of these Terms or misconduct, you shall have no right to reinstatement unless explicitly authorised in writing by a senior officer of Instruct Me. We reserve the right to refuse reapplication from terminated Instructors.

22.5 Survival of Certain Clauses Any provisions of these Terms which by their nature are intended to survive termination, including but not limited to confidentiality, indemnification, intellectual property, limitation of liability, and dispute resolution, shall remain in full force and effect notwithstanding account closure or deactivation.

23. Indemnification

23.1 Instructor Agreement to Indemnify You agree to indemnify, defend, and hold harmless Instruct Me, its parent company CAPSIL Limited, affiliates, subsidiaries, officers, directors, employees, agents, licensors, and partners from and against any and all claims, liabilities, damages, losses, judgments, awards, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

23.1.1 Your use of, or inability to use, the Platform or any services offered therein; 23.1.2 Your breach or alleged breach of these Terms, including any misrepresentations, omissions, or violations of law or third-party rights; 23.1.3 Any claim that your use of the Platform or services caused damage to a third party, including but not limited to personal injury, property damage, emotional distress, reputational harm, or financial loss; 23.1.4 Your failure to comply with applicable driving instruction regulations, vehicle safety laws, data protection obligations, tax responsibilities, or insurance requirements; 23.1.5 Your negligence, wilful misconduct, or any violation of applicable law during or in relation to the performance of your services on or through the Platform.

23.2 Scope of Indemnity This indemnification obligation includes, without limitation, claims or actions by third parties, including Clients, government regulators, insurance providers, and other Platform users. It also includes obligations arising from any legal, regulatory, or administrative investigations or proceedings, whether or not ultimately resulting in liability.

23.3 Notice and Defence of Claims Instruct Me shall promptly notify you in writing of any claim subject to this indemnification provision. You agree to cooperate fully in the defence of any such claim. Instruct Me reserves the right, at its sole discretion and expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You may not settle any claim without our prior written consent, unless the settlement involves only the payment of monetary damages by you and includes no admission of fault or wrongdoing on our part.

23.4 Continuing Obligation Your indemnification obligations under this section shall survive the termination or expiration of these Terms, your account, or your use of the Platform, and shall remain in effect for the maximum period permitted by law.

24. Updates to Terms

24.1 Right to Modify Terms Instruct Me reserves the right, at its sole discretion, to update, revise, or otherwise modify these Terms and Conditions at any time, with or without prior notice. Such modifications shall become effective immediately upon posting on the Platform or upon direct notification to users, whichever is earlier. It is your responsibility to review these Terms regularly.

24.2 Binding Effect Your continued use of the Platform following any modifications to the Terms constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, you must immediately cease all use of the Platform and deactivate your account.

24.3 Access to Archived Versions We may, at our discretion, retain an archived version of previous Terms for reference or auditing purposes. However, only the most current version shall be deemed binding and enforceable at any given time.

24.4 No Waiver from Modifications The inclusion of a new clause, or the revision or deletion of an existing clause, shall not be interpreted as a waiver of any previously held rights, nor shall any omission from prior versions be used as precedent.

25. Legal Governance

25.1 Governing Law These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims, subject to your statutory rights to bring proceedings in your local court if you reside in Scotland or Northern Ireland.

25.2 Jurisdictional Application Instruct Me makes no representation that the Platform is appropriate, available, or legal for use in jurisdictions outside the United Kingdom. Users accessing the Platform from other jurisdictions do so at their own risk and are responsible for compliance with local laws.

25.3 Dispute Resolution Procedures Before initiating any legal proceeding, you agree to attempt to resolve the dispute informally by contacting Instruct Me at [email protected]. We aim to respond in a timely and reasonable manner. If a resolution cannot be reached within thirty (30) days of your notice, either party may initiate legal proceedings in the appropriate forum.

25.4 Severability If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or for any reason unenforceable, the remaining provisions shall remain in full force and effect. Any unenforceable provision shall be deemed modified to the extent necessary to make it enforceable while preserving the original intent.

25.5 No Waiver No failure or delay by Instruct Me in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any such right preclude any other or further exercise thereof.

25.6 Entire Agreement These Terms, including any incorporated policies, notices, and procedures, constitute the entire agreement between you and Instruct Me and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

25.7 Assignment You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Instruct Me. We may assign or transfer our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

25.8 Contact Information For questions, complaints, or legal notices, you may contact Instruct Me at: Legal Department Instruct Me Limited 8 Exchange Quay, Manchester, M5 3EJ Email: [email protected]

For further information, please refer to our Privacy Policy and any supplemental Instructor resources provided.