STUDENT: CANCELLATION, REFUND & RESCHEDULE POLICY

Last updated: 12th January 2026

This Policy applies to all Students using the Instruct Me platform and must be read in conjunction with the Student Terms & Conditions (“Student T&Cs”). In the event of any inconsistency, the Student T&Cs shall prevail.

1. Purpose of this Policy

This Policy explains how lesson cancellations, rescheduling, no-shows, refunds, and lesson credits are handled for driving lessons booked through the Platform.

2. Cancellation by Students

2.1 Students may cancel a scheduled Lesson via the Platform with a minimum of forty-eight (48) hours’ notice.

2.2 Where a Student cancels a Lesson with less than forty-eight (48) hours’ notice, or fails to attend a scheduled Lesson without cancelling or rescheduling in accordance with Platform rules, the Student shall forfeit the fee for the affected scheduled Lesson only.

2.3 Cancellation or forfeiture of a Lesson does not entitle the Student to a refund of the Service Fee once a Lesson has been redeemed, in accordance with the Student T&Cs.

3. Rescheduling by Students

3.1 Students may request to reschedule a Lesson via the Platform in accordance with the applicable notice periods.

3.2 Where a reschedule request is submitted with less than forty-eight (48) hours’ notice and the Instructor declines or does not respond, the Student shall remain entitled to attend the Lesson at the originally scheduled time.

3.3 If the Student elects not to attend the Lesson in such circumstances, the Lesson shall be treated strictly in accordance with the Student Terms & Conditions, including forfeiture rules.

4. Instructor No-Shows

4.1 Where an Instructor fails to attend a scheduled Lesson without prior cancellation, the Student must notify Instruct Me within twenty-four (24) hours of the scheduled start time.

4.2 Where an Instructor No-Show is verified, the Student shall be entitled to a refund or lesson credit for the affected Lesson only, issued in accordance with the Student T&Cs.

4.3 Instructor Insurance Expiry

Where a scheduled Lesson is cancelled due to the Instructor’s required insurance having expired, the forty-eight (48) hour cancellation and forfeiture rules shall not apply.

In such circumstances, the Student shall be entitled to receive a lesson credit for the affected Lesson, issued in accordance with the Student Terms & Conditions.

Such cancellations occur to ensure that Lessons are delivered only by Instructors who

hold valid and verified insurance at the time of the Lesson.

5. Refunds

5.1 Refunds, where granted, will be issued to the original payment method only, unless otherwise required by law or expressly determined by Instruct Me in accordance with the Student T&Cs.

5.2 Any refund, credit, or goodwill adjustment issued outside statutory consumer rights is discretionary, does not create precedent, and does not constitute an admission of liability.

6. Lesson Credits

6.1 Lesson credits:

have no cash value;

are not transferable to third parties; and

may only be used to book Lessons through the Platform.

6.2 Lesson credits are subject to Instructor availability, pricing, and capacity, which Instruct Me does not guarantee

7. Governing Terms

This Policy shall be read in conjunction with the Student Terms & Conditions, which shall prevail in the event of any inconsistency.